Posts tagged ‘leading number’
E1 leading number and Contact Center
I found an issue with leading number. When calling E1 leading number ended with a phone call was established with no problem, but in the case when it should go to IVR and forward to agent it was impossible.
Solution was oddly simple – add exact translation rule 1-to-1. Usiing the rule for entire 100 numbers assigned to E1 was usless.